Job Description

Location Designation: Fully Remote  

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

Responsible for managing the implementation of electronic interfaces with New York Life clients in support of Life, Accident, Disability, Family Medical Leave products and various services. Direct client/TPA engagement. Must be able to lead conference calls. Gather client/TPA requirements as they relate to the specific type of feed: eligibility, billing, enrollment, etc. Balance New York Life standards regarding layout, data and transmission with the client's needs. Provide consultative solutions. Manage interfaces in coherence with project plan. Work with internal partners IT, eCommerce, Family Medical Leave Operations, etc. Define requirements and drive accountability regarding deadlines. Provide a positive client experience with New York Life.

What you'll do:

• Integrate with TPAs in support of eligibility/enrollment/remittance data for business sold “on-and-off” Exchanges.
• Implement all interfaces based on established timelines.
• Review test data and provide appropriate feedback to client/TPA to ensure quality data is implemented.
• Provide consultative solutions to our clients and internal business partners as necessary based on requirements gathering.
• Prepare documentation which confirmations method of data exchange between New York Life and client/TPA.
• Partner with eCommerce to ensure successful receipt and processing of data.
• Monitor on-going client activity and consult with client/TPA and/or Account Management.
• Articulate programming logic to IT on file mapping and merging requirements.
• Develop and deliver operational ad-hoc reporting accurately and in timely manner.
• Trouble-shoot and diagnose issues related to electronic data being exchanged by our clients.
• Track case status to ensure metrics are being reported accurately.
• Develop and maintain support documentation.

What you'll bring:

• Bachelor's Degree strongly preferred or other relevant 3 years work experience is required.
• Prior experience working with clients, producers, and/or TPA's preferred.
• Strong product knowledge preferred.
• Strong planning and project management skills preferred.
• Demonstrated proficient/advanced skill in Microsoft Excel (vlook up, pivot table, and macro) and Access required.
• Preferred proficient skill in mainframe TSO and JCL scripting.
• Excellent organization skills to be able to multi-task and meet increasingly tight deadlines required.
• Excellent written and verbal communication skills required.
• Strong interpersonal skills required.
• Strong analytical and problem-solving skills required.
• Demonstrated ability to drive results required.
• Have the ability to work independently and collaborate with internal business partners required.
• Demonstrated leadership and motivational skills in fast-paced environment

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Pay Transparency

Salary range: $60,000-$90,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our .

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the  Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .

​ Job Requisition ID: 92040 

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