Job Description

Job Description:

We are seeking a professional and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience. You will handle the check-in and check-out process, respond to guest needs, and ensure all interactions are efficient, courteous, and professional.

Key Responsibilities:

• Warmly greet guests upon arrival and ensure a smooth and efficient check-in process, including verifying identification, payment methods, and assigning room keys.
• Complete registration and ensure all guest information is accurately recorded.
• Respond promptly to guest inquiries and accommodate special requests whenever possible.
• Communicate guest information and requests to the appropriate hotel departments.
• Coordinate and track maintenance and repair requests to ensure prompt resolution.
• Adhere to all credit, cash handling, and check-cashing policies and procedures.
• Perform cashier duties such as posting charges, settling bills and invoices, and processing foreign currency exchanges.
• Answer incoming calls professionally using standard greeting protocols and route calls to the appropriate departments or guests.
• Take messages accurately and ensure timely delivery to guests or staff.
• Handle incoming and outgoing mail, packages, and messages following established procedures.

Requirements:

• Minimum of 2 years of experience in a hotel front desk or guest service role is required
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to handle multiple tasks in a fast-paced environment
• Professional appearance and demeanor
• Familiarity with PBX systems and hotel management software is a plus

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