Job Description

Are you looking for a fun, relationship-based environment, focused on Inspiring Growth and Impacting Lives? Raintree Athletic Club is looking for a career-focused, A+ Team Member to join our Member Services Office Team. Hours for this position are Monday-Thursday 9am-5pm and Friday 9am-2pm (once training is complete). If you are interested,  please visit our Careers page ( to complete our application process. Application to be dropped off at Raintree Athletic Club location.

ABOUT US

Raintree Athletic Club is the only locally owned and operated full-service health club in Fort Collins. We pride ourselves on our intentional culture. Our Team Members are committed to living our Purpose of Inspiring Growth and Impacting Lives.

JOB SUMMARY

A Member Services Team Member provides a legendary customer experience and Team Member support by consistently using Raintree’s Purpose, Values, and Communication Tools along with office and club systems.

DUTIES AND RESPONSIBILITIES INCLUDE

• Dress in professional fitness attire. 
• Greet member(s) & guest(s) in a warm and welcoming manner; introduce yourself; provide accurate features & benefits of RAC departments while on tours or in follow-ups. Build good rapport with members and guests. 
• Pre-cueing at greeting by asking questions to meet guests’ interests, goals, and needs; Completing tour and sign-up process and completing new member onboarding, which includes getting members in front of a fitness professional, setting up RAC Virtual and follow-ups. 
• Maintain open and clear communication with the Hospitality Team to ensure all guests are properly greeted and given appropriate information. Use real-time coaching where appropriate to better future communication. 
• Maintain open and clear communication with the Personal Training Team to ensure all members have the resources to connect with a personal trainer and are provided with accurate information.
• Use real-time coaching where appropriate to better future communication. 
• Provide individualized tours, customizing to interests and needs. Making suggestions using appropriate excitement and using a positive feedback loop. 
• Give accurate, timely tours while having awareness of others waiting (if applicable). 
• Offer proper suggestions to programs, activities, and services; promote contact with fitness professionals; refer to CSs or appropriate department leaders as necessary. Use online scheduling software at sign-up to schedule services and follow-ups. 
• Be aware of and promote RAC programs/events on-going (including outreach). 
• Administer proper underwriting skills, showing attention to detail throughout the signup & follow-up process in filling out agreement, data entry & note taking. 
• Keep open communication with the Member Services office and be trained on declines, upgrades/downgrades, freezes, cancellations, transfers, refunds, the addition of services, etc.
• Document all contact with members and guests. 
• Maintain the privacy of members' and guests’ information. 
• Complete onboarding process and retention calls/contact-attend to member usage and attempt to retain members and ensure they are set up with tools for success & to gather feedback. 
• Use CRM to follow up with prospects and convert them to members promptly
• Attend monthly departmental meetings and other required activities 
• Be aware of basic Housekeeping needs and report broken equipment or maintenance issues via work orders 
• Accountable for knowing the Membership Manual and referring to it as needed. Be flexible as the Sales role evolves and new systems develop and change.

SKILLS AND ABILITIES

• Ability to give customized tours
• Adept with Microsoft Office Suite and Google Drive
• Capable of managing complex multi-line telephone systems
• Highly organized, detail-oriented
• Adapt quickly to new and evolving environments

CERTIFICATIONS AND EXPERIENCE

• CPR, First Aid & AED Certifications (must be obtained within 45 days of hire)
• Previous experience in business office functions (2+ years preferred)

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Fort Collins, CO 80526: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Tags

Similar Jobs