Job Description

At   Surv , we strengthen communities by providing a to-do list membership for aging homeowners. We provide reliable home help for the retiring and aging-in-place population by partnering them with young, service-minded adults who are capable of completing basic jobs such as painting, landscaping, decorations, junk removal and moving. We live and breathe by the mission and values of our company.

About the role:

The Customer Care Coordinator   is the first voice for our customers. This Part-Time position ensures that every call, text, or online message receives prompt, friendly, and helpful communication. You will be responsible for answering questions, directing messages and inquiries, scheduling estimates and small jobs, and making sure customers feel supported every step of the way. But this role is more than answering phones—it’s about   building trust and relationships   with the people we serve.

You Will Be Responsible For:

• Answer incoming phone calls, texts, and online messages with professionalism and warmth
  

• Provide accurate information about services, availability, pricing, and scheduling
  

• Respond to voicemails, web inquiries, and follow-ups in a timely and thoughtful manner
  

• Schedule appointments and coordinate with our operations team using Surv’s internal systems
  

• Identify and escalate urgent issues or customer concerns appropriately
  

• Keep records and customer information up-to-date and organized
  

• Maintain a calm, friendly demeanor even during busy or challenging moments
  

Work Hours, Location, & Compensation

This is a part-time, remote position with compensation starting at $12-$15/hour depending on experience. The Customer Care Coordinator will work up to 3 hours per day, Monday through Friday, with flexibility in within the following time-frame with some flexibility. 

• 1.5 hours must be worked between 8:00 AM and 12:00 PM
  

• 1.5 hours must be worked between 2:00 PM and 5:00 PM
  

• Exact timing within those windows is flexible and can be adjusted in coordination with the team.
  

This schedule is designed to ensure timely responses during peak customer hours, while also offering flexibility for your day.

Requirements

What You Bring

• Alignment with our core values: Agape (love), Community, Growth Mindset, Finish Strong, and Full Life
  

• Excellent verbal and written communication skills
  

• A warm, clear, and professional phone presence
  

• Strong attention to detail and ability to multitask
  

• Confidence with basic computer systems and the ability to learn new tools
  

• A servant-hearted attitude—motivated by helping others
  

• Ability to stay organized and calm under pressure
  

Nice to Have (but not required)

• Experience in customer service, hospitality, or administrative support
  

• Prior experience in home services or trades-related companies
  

• Familiarity with scheduling tools and CRM software
  

Benefits

Why Work With Us?

• Be part of doing Good in Birmingham! As a Christian-impact company, we seek the good of the city.
  

• Join a team that values integrity, kindness, and servant leadership
  

• Opportunity to grow as the company expands
  

• Clear mission and values, with a focus on faith, family, and quality
  

How You Will Be Supported:

• Owner/Community Partner – support in vision/direction, coaching, weekly meetings, quarterly planning
  
• Community Manager – questions on product offerings, scheduling & estimates, dealing with neighbors,  and any technical questions
  
• Administrative Support – support with scheduling, marketing, customer relations, and other admin
  

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